Delivery & Roasting
Orders placed before 11am Monday to Friday will be roasted that day, after 11am orders will be roasted the next day. Orders placed on weekends will be roasted on Monday. Once roasted, coffee will be dispatched next day.
If due to the seasonal availability of coffee beans, a product becomes unavailable, customers will be contacted and advised of a shipment date or offered an alternative product.
Roasted coffee will be dispatched next day (Weekends and bank holidays excluded). If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery.
Orders under 1kg
Orders less than 1kg will be sent via royal mail 1st Class. Royal Mail 1st Class post aims to deliver within 1 working day. This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days. Please get in touch if you have not received your order within 7 working days of dispatch.
Orders more than 1kg or outside the UK
Orders of more than 1kg will be shipped by our parcel delivery company. These orders will be tracked and they aim to deliver next day.
Free delivery applies to orders over £20 within the UK. For deliveries outside the UK please contact customer care for a quote.
In the event of non delivery customers should contact us through email at email@example.com and we will work to resolve your issue